Techli (ABN 79 595 096 326) — techli.com.au

Last updated: 11 August 2026

1. Introduction Techli is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you book and use our IT support services. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information We Collect To provide our IT support services, we collect the minimal necessary personal information, which primarily includes:

• Your full name

• Your email address

• Your mobile phone number

• Your service address (for on-site bookings)

• Details of your technical issues and hardware/software configurations

3. How We Collect Your Information We collect your information directly from you when you submit a booking request via our website, correspond with us via email or phone, or interact with our service management systems.

4. How We Use Your Information We use your personal information strictly to facilitate the services you have requested and to manage our business operations. Specifically, your data is used for:

• Scheduling and managing your on-site or remote support bookings.

• Dispatching technicians to your location.

• Sending automated SMS notifications regarding your job status and technician arrival times.

• Invoicing, debt recovery, and payment processing.

• Communicating important service-related updates.

5. Third-Party Service Providers and Data Storage We do not sell, rent, or trade your personal information. To operate effectively, we disclose your data to trusted third-party service providers who act on our behalf. These include providers of:

• Job scheduling, dispatch, and management systems.

• Workflow automation software.

• Accounting, invoicing, and financial processing platforms.

• Customer relationship management (CRM) and email marketing platforms.

Cross-Border Disclosure Some of our third-party software providers are based internationally. As a result, your personal information may be transferred to, and stored on, servers located outside of Australia. By using our services, you consent to this cross-border transfer, acknowledging that these third parties maintain strict commercial data security standards.

6. Direct Marketing We may occasionally use your email address or phone number to send you information about new services, security alerts, or promotions relevant to your systems. We comply with the Spam Act 2003 (Cth). You can opt out of receiving marketing communications at any time by clicking the ‘unsubscribe’ link at the bottom of our emails or by contacting us directly. Opting out of marketing will not prevent you from receiving essential transactional messages, such as job updates or invoices.

7. Data Security We take reasonable technical and administrative steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data transmitted via our booking and management systems is secured using industry-standard encryption protocols.

8. Accessing and Correcting Your Information You have the right to request access to the personal information we hold about you and to ask for it to be corrected if it is inaccurate, incomplete, or out of date. To request access or correction, please contact us using the details below.

9. Contact Us If you have any questions about this Privacy Policy, or if you wish to make a complaint regarding how we have handled your data, please contact us:

• Email: admin@techli.com.au

• Website: techli.com.au

10. Changes to this Policy We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal obligations. The updated version will be published on our website.