Our standard service fee is $99, which includes the first 30 minutes of tech support. After that, it’s just $30 per 15-minute block – but we’re fair about it.

If we go a few minutes over (say 5 or 7 minutes), we won’t automatically round up and charge you for the full block. We believe in being reasonable, so you only pay for what you actually need.

No sneaky fees, no surprises – just honest, local service.

We can help with just about anything tech related. Our main services include:

• Fixing slow or unresponsive computers and laptops

• Diagnosing and repairing faulty computers or laptops (won’t turn on, overheating, crashing, etc.)

• Installing PC parts and upgrades, including RAM, graphics cards, CPUs, Wi-Fi cards, SSDs, and more

• Setting up new mobile phones and transferring data from old devices (contacts, photos, apps)

• Improving Wi-Fi performance and fixing connectivity issues

• Connecting and troubleshooting printers, scanners, and other devices

• Updating operating systems and software (Windows, macOS, Android, iOS)

• Recovering and transferring data — including from dead or damaged devices

• Setting up new email accounts and helping with email syncing issues

• Installing and explaining antivirus software and removing viruses or malware

• Connecting smart TVs and streaming devices (Netflix, YouTube, etc.)

• Helping with video calls (Zoom, FaceTime, Teams, etc.) — great for keeping in touch with family

• General tech advice and training — ask us anything, and we’ll walk you through it patiently

• Protecting against scams and helping you stay safe online

If you’re not sure if we can help — just ask! There’s a good chance we can.

While we can help with almost anything tech-related, there are a few things we don’t offer, just to avoid confusion:

• Wall mounting TVs or sound systems (we don’t drill or install heavy equipment)

• Running cables through walls, ceilings, or floors

• Satellite dish or antenna installation

• Electrical work or power point installations

• Mobile phone or tablet screen repairs (physical repairs)

• Gaming console repairs (e.g. soldering, component-level repairs)

We’re focused on software, setup, connectivity, upgrades, and day-to-day tech support — the stuff you interact with every day. If you’re unsure whether we can help, feel free to get in touch and ask.

If we can’t find the fault or don’t know what the problem is, you won’t pay a cent — that’s our No Solution, No Fee guarantee.

But, if we do diagnose the issue and provide a solution — even if you decide not to go ahead with the fix — the standard service fee still applies.

For example: if your computer keeps shutting off and we diagnose a faulty motherboard, the fee is still payable even if you choose not to replace it.

Our time, expertise, and advice are part of the service — not just the repair itself.

Not at all. Just tell us what the issue is in your own words — even if it’s “my computer’s just being weird”. We’ll figure it out and sort it for you.

If you’re not sure, call Ryan on 0410 606 440

Yes, if you hold a valid Seniors Card, you’ll receive 10% off your total service fee.

Just mention it when booking and have your card ready when we arrive.

Yes – we understand that sometimes tech issues can’t wait. That’s why we offer priority support options for urgent situations or outside normal hours.

Here’s how it works:

• Same-Day Booking: Need help today? We offer same-day service (subject to availability) with a 0% surcharge.

• Emergency Call-Out (within 2 hours): If you need help right now, we offer emergency bookings with a 10% surcharge.

• After-Hours Support: Bookings after 5pm on weekdays incur a 30% surcharge.

• Weekend Call-Outs: Saturday or Sunday visits include a 10% surcharge.

We’ll always do our best to accommodate urgent requests — just give us a call and we’ll let you know the soonest available time.

Please note: Surcharges do stack but are capped at 60%

Yes. Techli is a local, independent business, so you’ll always deal with the same friendly technician — no call centres, no strangers, just reliable support from someone you trust.

Absolutely. We can help you identify scams, secure your devices, and give you peace of mind. If something seems off — stop and call us first. We’re here to help.

We’re based on Brisbane’s Northside and service all Brisbane North from Ascot to North Lakes. If you’re unsure whether we cover your area, just reach out and ask. We’re happy to let you know if we can come to you.