Tech Support Services
Common technical faults we resolve for clients. Select a category below to view our standard service tasks and time estimates.
Swipe to navigate all services
Usually 30 - 60 mins
Onsite Only
Printer & Scanner Setup & Troubleshooting
- Connect printer to computer via cable, local network or Wi-Fi
- Install required drivers and scanning software
- Resolve printers not connecting to computer, or paper jams
Usually 30 - 60 mins
Remote or Onsite
Email Setup & Troubleshooting
- Configure accounts on desktop and mobile devices
- Resolve send, receive, and synchronisation errors
- Migrate existing emails, contacts, and calendars
Usually 60 - 120 mins
Onsite Only
General Computer or Laptop Troubleshooting
- Diagnose specific hardware or software faults
- Resolve error codes, freezing, and system crashes
- Restore normal device functionality and stability
Usually 60 - 120 mins
Onsite Only
New Computer or Laptop Setup
- Unbox and configure physical hardware components
- Install the operating system and essential software
- Transfer data and user settings from an old device
Usually 60 - 120 mins
Onsite Only
General Computer or Laptop Troubleshooting
- Diagnose specific hardware or software faults
- Resolve error codes, freezing, and system crashes
- Restore normal device functionality and stability
Usually 60 - 120 mins
Onsite Only
Existing Computer or Laptop Upgrade
- Install additional RAM or larger storage drives
- Migrate the operating system to a faster SSD
- Verify component compatibility and performance
Usually 60 - 90 mins
Remote or Onsite
Slow Computer or Laptop Fix & Malware Removal
- Improve overall speed and system responsiveness
- Clear system cache and optimise startup processes
- Remove malware, viruses, and unnecessary bloatware
Usually 60 - 120 mins
Onsite Only
Recovery of Files, Photos & Other Data
- Retrieve data from failing or corrupted hard drives
- Restore accidentally deleted documents and media
- Transfer recovered files to a secure external drive or cloud storage
Usually 60 - 90 mins
Remote or Onsite
General Account or Bitlocker Recovery
- Reset passwords for locked local Windows accounts
- Reset passwords for online accounts like Facebook, Microsoft etc.
- Retrieve lost BitLocker encryption recovery keys
Usually 90 - 120 mins
Onsite Only
New Computer Build
- Assemble custom physical hardware components
- Configure BIOS and install the operating system
- Route internal cables and verify system stability
Usually 90 - 120 mins
Onsite Only
New Gaming PC Build
- Assemble high-performance components and cooling systems
- Configure BIOS for optimal memory speeds and install OS
- Manage cables for maximum airflow and clean aesthetics
Usually 90 - 120 mins
Onsite Only
Gaming PC Upgrade
- Install latest generation graphics cards or processors
- Add high-speed NVMe storage and expand system memory
- Verify power supply capability and eliminate hardware bottlenecks
Usually 90 - 120 mins
Onsite Only
Gaming PC Stress Test
- Run synthetic benchmarks to test CPU and GPU limits
- Monitor thermal performance and resolve overheating
- Identify hardware faults causing frame drops or system crashes
Usually 60 - 90 mins
Onsite Only
Setup a new router and wireless network
- Install and configure router and modem hardware
- Establish secure primary and guest Wi-Fi networks
- Connect existing devices to the new local network
Usually 60 - 90 mins
Onsite Only
Troubleshoot slow, unstable or not working internet
- Diagnose network dropouts and speed bottlenecks
- Optimise router placement and Wi-Fi channel settings
- Identify ISP connection errors or internal hardware faults
Usually 90 - 120 mins
Onsite Only
Wi-Fi Range Extension & Mesh Setup
- Install mesh network systems to eliminate Wi-Fi dead zones
- Configure additional wireless access points for expanded coverage
- Ensure seamless device connection handover across the property
Usually 60 - 120 mins
Remote or Onsite
General Technology & Software Training
- Navigate Windows or macOS operating systems efficiently
- Manage files, local backups, and cloud storage organisation
- Sync emails, photos, and contacts across multiple devices
Usually 60 - 120 mins
Remote or Onsite
Cybersecurity & Scam Awareness
- Identify phishing emails, fake websites, and phone scams
- Configure password managers and two-factor authentication
- Secure personal accounts and adjust privacy settings
Usually 60 - 120 mins
Remote or Onsite
Smart Home & Mobile Device Support
- Configure new smartphones, tablets, and smart TVs
- Connect smart speakers, lights, and security cameras
- Resolve account syncing faults and ecosystem integrations
How to book your service
Getting started with Techli is super easy. Just give us a call or book online.
Call or Book Online
Let us know what’s going on with your tech over the phone or via our easy online booking calendar.
Pick a Time
Select a time that suits you best. We’ll work around your schedule, and arrive within an hour window.
We Fix Your Tech
We show up, sort it out, and get things running smoothly again – no jargon, no fuss.